About Us

Global rent a car brand Avis, operating under the roof of Otokoç Automotive founded in 1928 as the first investment of Koç Group in the automotive industry, is the first rental car brand of Turkey. Being the industry leader since it entered the market in 1974, Avis Turkey has the broadest rent a car network and widest vehicle fleet in the country. With the responsibility of being the first and the pioneer, it makes a significant contribution to the development of the sector and other sectors that reinforce this sector thanks to the new concepts and collaborations it develops.

With the customer satisfaction it provides, it is kept at the top by its customers and crowns its success with awards. Avis Turkey maintains its leadership in terms of customer satisfaction ranking among EMEA countries. As an investment of Otokoç Automotive abroad, Avis stepped into the car rental sector in Kazakhstan on May 19, 2014 and has maintained its leadership in the long-term market of Kazakhstan since then. Today, Avis offices in Kazakhstan, Almaty and Astana offer short and long-term car rental services with a large vehicle capacity of more than 1,900. It also serves abroad in Greece, Azerbaijan, Kazakhstan and Northern Iraq.

Avis History

• It was founded in 1946 by Warren Budget.
• Avis Turkey, Turkey's first rent a car company, was founded in 1974 under Koç Group.
• The first fleet rental delivery was made to Profilo Holding with 100 vehicles, thus laying the foundations of Avis Fleet.
• In 1993, international online and real-time reservations were initiated by signing an agreement with Wizard System.
• The first foreign investment was made to Azerbaijan in 1997.
• The second investment was made in Kazakhstan in 2014.
• Today, Avis Turkey provides services with over 100 offices in Turkey, Greece, Kazakhstan, Azerbaijan and Northern Iraq.

What Services Does Avis Kazakhstan Offer?

Avis Kazakhstan offers a range of car rental services with a diverse fleet of vehicles suitable for various purposes.

We also provide additional services such as insurance packages, child safety seats, GPS navigation systems, ski racks for a more comfortable stay in the country.

How to Rent a Car from Avis Kazakhstan?

To become a customer of Avis Kazakhstan, you can follow these steps:

1. Contact Avis Kazakhstan: Reach out to Avis Kazakhstan through website, email (info@avis.com.kz), or phone numbers provided (+7701 409 03 38 / +7701 409 1046). You can inquire about our services, availability, and any specific requirements you may have.
2. Reservation: Once you've decided on the rental details, including the type of vehicle, rental period, and any additional services you require, you can make a reservation either online, via email, or over the phone.
3. Provide Necessary Information: When making the reservation, you'll need to provide personal information such as your name, contact details, and driver's license information. Additionally, you may need to provide payment details for the reservation deposit or rental fees.
4. Confirm Reservation: After providing all necessary information, confirm your reservation with Avis Kazakhstan. Ensure you receive a confirmation of your booking, which will include details of your rental agreement, including pickup location, rental period, and any additional services requested.
5. Pickup and Return: On the scheduled pickup date, visit the designated Avis office to collect your rental vehicle. Make sure to bring all required documents, including your driver's license and payment method for any outstanding fees or deposits. Upon return, return the vehicle to the designated location at the agreed-upon time, ensuring it's in the same condition as when you received it.

By following these steps, you can become a customer of Avis Kazakhstan and enjoy our car rental services for your transportation needs.

● What Are the Advantages of Being a Customer of Avis Kazakhstan?

The advantages of being a customer of Avis Kazakhstan include:

• Wide Vehicle Selection: Avis Kazakhstan offers a diverse fleet of vehicles to suit various preferences and requirements.
• Convenient Booking: Booking can be done easily through their website, email, or phone, providing flexibility and ease of access.
• Reliable Service: Avis Kazakhstan provides a reliable and seamless rental process, ensuring a hassle-free experience for customers.
• Professionalism: Avis is globally recognized for its professionalism and commitment to customer satisfaction.
• Convenient Locations: Offices are conveniently located in major cities, making it easier to access rental services.
• Tailored Rentals: Rentals are tailored to suit all types of trips, ensuring customers have the perfect vehicle for their adventure.

Overall, renting from Avis Kazakhstan offers convenience, reliability, professionalism, and a wide range of vehicles to meet customers' needs.

● What Is the Refund Policy of Avis Kazakhstan?

The refund policy of Avis Kazakhstan typically depends on the specific terms and conditions of the rental agreement and any insurance packages purchased. However,, here are some common aspects of the refund policy:

• Cancellation Policy: Avis Kazakhstan may have a cancellation policy that outlines the timeframe within which cancellations can be made without incurring penalties. Cancellations made within this timeframe may be eligible for a full or partial refund of prepaid rental fees.
• Deposit Refunds: If a security deposit was collected at the time of booking or pickup, it will typically be refunded after 30 days, provided there are no damages or outstanding charges.

It's essential to review the specific terms and conditions of the rental agreement and any insurance packages purchased to understand the refund policy fully. Additionally, you can contact Avis Kazakhstan directly for assistance with refund-related inquiries or to initiate the refund process.

Company Details

Avis stepped into the car rental sector in Kazakhstan on May 19, 2014.

  Number of Employees: 30

  Headquarters: Almaty

Branches: 2 - Almaty and Astana.

● What Are the Social Media Accounts of Avis Kazakhstan?

  Avis Kazakhstan Instagram account - @avis.kz

Contact

 Almaty: +7 701 409 0338

 Astana: +7 701 409 1046 / +7 701 378 8072

Vision

The vision of Avis Kazakhstan is to provide exceptional car rental services and become the preferred choice for customers in Kazakhstan.

Mission

The mission of Avis Kazakhstan is to offer convenient, reliable, and high-quality car rental services to customers, ensuring their satisfaction and providing them with the freedom to explore Kazakhstan with ease.